Some events are really that unfortunate… do you have yours to tell? The below story tells of how really unfortunate some things are, especially if your expectation and image of the company is high. As has always been the case, a small dot of ink of a clean, white sheet will be noticed, immediately noticed, and will always be remembered…
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Letter from Dinakar Sethuraman
I HAD an unfortunate incident when I went to receive five friends from India who were visiting Singapore on May 24.
We booked an SMRT limousine at Terminal 3 and paid $16 as limo charge. My wife has a neck problem and there were two old women and a child in that group of five.
When they got into the cab, my wife told the driver that he must drive carefully and slowly because of a neck problem.
In the past taxi drivers have always been careful. But this limo driver drove recklessly, above 90kmh, even after repeatedly being asked to slow down. He claimed that he cannot drive below 90kmh in Singapore.
My tourist friends, who had been impressed with Terminal 3, were very unhappy with the experience. My wife experienced severe neck pain for two days because of the ride.
I called SMRT to complain and they filed a report. Subsequently, someone called back, did not give his name and said that they would monitor the driver, before putting the phone down.
It seemed quite a callous dismissal of a complaint from a customer.
I wonder why one should pay a premium for a limousine for such poor service. I would expect SMRT to take action again the driver and refund the premium of $16 paid.
A country's image is formed at the airport and such experiences do not do justice to this otherwise hospitable city.
From TODAYonline.com, Voices – Monday, 01-Jun-2009; see the source article here.
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